Frequently asked questions
Answers for owners and boards.
Draft answers. The questions below are the ones on MyTown's current site, where every answer is placeholder text. Draft answers here were written from MyTown's own published service descriptions and need the team's sign-off. Questions still marked pending need original copy.
How can I pay my assessment fees?
Assessments can be paid online through the homeowner portal by credit card or e-check, or by mail through our integrated lockbox. Online payment is provided at no charge to the association.
How can I check if my HOA dues are current in my account?
Log in to the homeowner portal and open Account Access & History. Your balance, payment history, and any outstanding items are shown there.
Where do I get a copy of the governing documents for the association?
Answer pending from MyTown
What legal responsibilities are there if I have a tenant in an HOA?
Answer pending from MyTown
What tenant information do I need to provide to you?
Answer pending from MyTown
What are the covenants, conditions, and restrictions for the association?
Answer pending from MyTown
Are owner’s guests and tenants allowed to use common area facilities?
Answer pending from MyTown
Who maintains the properties and the common areas?
Common area maintenance is coordinated by your Licensed Community Association Manager using our in-house team and a network of vetted contractors. Responsibility for individual units is set by your association's governing documents.
Where can I submit questions, comments and work orders?
Answer pending from MyTown
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